Practice Policies

Confidentiality & Medical Records

Locked blue folder

The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases.

Anonymous patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care. If you do not wish anonymous information about you to be used in such a way, please let us know.

Everyone working for the NHS has a legal duty to keep information about you confidential and adheres to a Code of practice on protecting patient confidentiality. Further information on this can be found at

Anyone who receives information from us is also under a legal duty to keep it confidential.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Suggestions or Complaintscomments

We make every effort to give the best service possible to everyone who attends our practice.

However, we’re aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, please contact the practice manager and she will let you know how to proceed. Written information on the complaints procedure is available at reception. This procedure does not affect your right to make a formal complaint to the Health Board.

Rights & Responsibility

We consider that all patients have a responsibility to keep appointments. If you cannot attend as planned you must make every effort to inform us.

In the rare event of a patient being violent or threateningly abusive to staff or other patients in the surgery, we may require such people to leave the surgery, and they may be removed from our patient list. There is a special GP practice in the city to which violent patients will be referred.

Privacy Notice - How we use your Information

Adult Privacy Information Leaflet

Childrens Privacy Information Leaflet

Detailed Privacy Statement for Patients

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